Improving Public Works Department Culture with John Mazzitello

The deputy director of public works in Ramsey County, Minn. outlines how he implemented a new leadership framework
When John Mazzitello became deputy director of public works in Ramsey County, Minn., the pandemic had forced half of his staff to work remotely, while others were essential workers who showed up in the field. He said this helped create a division that needed to fix once the pandemic ended.

At PWX 2026 in Houston, he spoke to Roads & Bridges about his five-step approach to improving workplace culture inside a public works department.

Roads & Bridges readers might remember Mazzitello. Last year, at PWX 2025 in Chicago, he spoke to Roads & Bridges after presenting on his innovative approach to staffing. He wrote about how he filled positions, created opportunity and upended job market in January’s issue of Roads & Bridges

About the Author

Gavin Jenkins, Head of Content

Head of Content

Gavin Jenkins is an award-winning journalist based in Pittsburgh. His work has appeared in The New York TimesThe Washington PostThe AtlanticVICE, Narrative.lyPrevention, the Pittsburgh Tribune-Review and Beijing Review

In 2020, two stories he wrote for Pitt Med Magazine earned three Golden Quill Awards from the Press Club of Western Pennsylvania. “Surviving Survival” won Excellence in Corporate, Marketing and Promotional Communications – Written, Medical/Health, while “Oct. 27, 2018: Pittsburgh’s Darkest Day, and the Mass Casualty Response” won Excellence in Written Journalism, Magazines – Medical/Health, as well as the Ray Sprigle Memorial Award: Magazines, a Best in Show award.

After graduating from the University of Pittsburgh at Johnstown in 2003, he covered sports for the Bedford Gazette, in Bedford, Pa., and the Martinsville Bulletin, in Martinsville, Va. In 2006, he returned to Pittsburgh to write for Trib Total Media. Based out of the Kittanning Leader Times, he worked for the Trib for two years, and then he moved to Shenzhen, China, to teach English and freelance. After two years in China, he earned an MFA in nonfiction from the University of Pittsburgh.

When he's not at work, he's usually playing with his border-collie mix, Bob.

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