Challenges in building and operating a traffic management center for a local government

Where are we today?

Today, RCOC operates one of the largest communications systems in North America based on a cellular AVPN network. The agency maintains more than 2,000 I.P.-based devices reporting to its operations center. Additionally, RCOC has more than 100 local closed-circuit television (CCTV) cameras and access to more than 200 Michigan DOT freeway cameras.

The RCOC operations center has been through six updates, most recently a year ago. As one of the few agencies that has started to send detection camera video back to the operations center for more effective programming and planning, RCOC also has the ability to share its video resources with both external and internal customers. The agency also operates a real-time traffic website providing vital information to motorists. 

RCOC has been a long-term partner with the FHWA and the state of Michigan in ITS initiatives. More recently, RCOC has partnered with the Oakland County general government (the Road Commission is an independent unit of government) in a cutting-edge connected-vehicle initiative. Agency staff are also involved in multiple national and state connected-vehicle forums representing RCOC.

Most recently, RCOC updated all hardware and software at its TOC, turning it into a state-of-the-art facility.

SCATS, CCTV & AT&T

There have been several studies performed on the operational and safety benefits of the FAST-TRAC system. Some of the core benefits have been found to be travel-time reductions of 20% during morning peak travel times; a 32% reduction in off-peak travel times; and a 7% reduction during the evening peak period. There has been an over 50% reduction in severe traffic crashes, and benefits such as real-time control of traffic signals and resolution of citizen concerns in a quick and efficient manner have encouraged public buy-in. Moreover, more efficient traveler information via the website has encouraged the public to utilize the system benefits. Engineers can maintain the system from the office, which makes troubleshooting and problem-solving  much easier than going to the field for such tasks.

Over 110 local CCTV cameras are reporting to the operations center, facilitating everyday operations. The accumulated camera-based data is further aided by access to over 250 MDOT freeway cameras for southeastern Michigan freeways. Overall, the camera network has helped RCOC create new partnerships with state and local governments by sharing resources.

AT&T has partnered with RCOC since the inception of SCATS. After a detailed review, RCOC recently heavily reinvested into upgrading the communications to its traffic signals. Today there are more than 2,000 IP devices reporting to the new system. All this information is coming back to the TOC for more efficient operations. This public-private partnership has worked well for both sides and has been a real success story of collaboration.

Lessons learned and conclusions

Over the course of the development and implementation of the RCOC traffic operations and management system, those involved have gleaned much in the way of lessons learned as the system has grown. Among them are:

• It is important to test new technologies to an extent and then focus on the successful ones.
• Deploying proven concepts means starting very small and then, as time goes on, consolidating on successes and moving forward with a focused approach. This is one of the key factors for successful deployment of ITS operations.
• Drivers in Oakland County expect real-time information and a very fast resolution to any concerns they have. The RCOC website and its easy access from a mobile phone have addressed some of these challenges.
• Train and retain qualified personnel; retaining good talent is a challenge.
• As an agency RCOC has learned to be prepared to test multiple technologies and to expect that only a few will materialize for permanent field installations.
• Adaptive signals bring significant value to the table in terms of superior operations for internal and external customers.
• Communications upgrades bring options to expand the system and support future growth.
• The anticipated operational cost for communications maintenance is much lower than the current system and frees cash to perform other maintenance and/or new capital improvements.
• The upgrade also established a greater level of security for critical systems that need to be sheltered from public view and route through the AT&T network.
• With the deployment of leased 4G cellular services, the system will be able to achieve a high level of bandwidth to support multiple applications from a single traffic signal.
• An upgraded communication system will provide RCOC improved adaptive signal system efficiencies including reduced system downtime and improve user delay cost on the roadway.
• Currently, the focus is on upgrading detection, which is a never-ending endeavor. As technologies change, we have to adapt. Have extensive testing and deployment experience with loops, cameras, radar, and sensys systems.
• It will help to have support partnerships with internal and external stakeholders including first responders, neighboring counties, and MDOT to provide real-time camera feeds when responding to incidents.
• The deployment provides RCOC enhanced virtual security for the entire system.
• Staff can maintain systems from the office and make changes remotely to use their time efficiently.
• Open-door policy for testing and deployment. Easier said than done, need to have a buy-in from management.
• Agencies should always be looking to innovate and evolve. Self-analysis and figuring out ways to better processes and operations are now built into the RCOC’s work culture.

About The Author: Jawad is Signal Systems Engineer/ ITS Manager for the Road Commission of Oakland County, Michigan.