Industry Insider: Improving the Industry
Water & Wastes Digest
May 2005
Involved in numerous water quality and wastewater projects, James Clark a vice president and senior project manager at Black & Veatch, envisions what it takes for our industry to continue to be effective
One Event You Can’t Miss
Water & Wastes Digest
May 2005
Tim Gregorski, Editorial Director
In a recent interview I conducted with AWWA Deputy Executive Director Paula MacIlwaine, more than 12,000 industry professionals are expected to attend.
Opportunities Bring Cash
Water Quality Products
August 2003
Wendi Hope King
As many of us wonder when the economy will make its massive turn around, others of us feel that maybe this will be as favorable as it gets for a long time. We must make the best of it. To assist you, we offer our Annual Buyer's Guide complete with supplier and product listings, a product/service guide and an index of associations and government entities that may help advance you even further down the road to prosperity.
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Lead Generation
Water Quality Products
August 2003
Carl Davidson, Sales & Management Solutions
Having enough leads allows you to attract and keep great salespeople. Nothing increases recruiting results like being able to say, "We provide the leads and appointments." It also increases production. Dealers who provide leads average twice the sales per salesperson as those who do not. The best thing you can do for your company is to lock yourself in a private room for a few hours and plan your marketing plan for the next 12 months. If you decide to do this exercise, here are a few areas you might consider.
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Enhancing Your Leadership Skills
Water Quality Products
April 2003
G.A. "Andy" Marken
In these days of consolidation, downsizing and mergers and acquisitions, you need to be viewed as a person whose leadership qualities transcend your present firm and gives you value in the marketplace.
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Tradeshow Advertising for Exhibitors
Water Quality Products
February 2003
G.A. "Andy" Marken
An August cover story in BusinessWeek points out that people who starve their brands now will be paying for it in the future. At the same time both allbusiness.com and about.com, two business information sites, point out that going to a trade show without preshow promotion is a waste of time ... and money.
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Bottled Water Partnerships Are Abundant
Water Quality Products
December 2002
Opportunities are everywhere for bottled water companies keeping an eye open.
Although many large beverage companies are getting the "big" deals, smaller and mid-size companies should take note. Smaller companies can learn lessons from these beverage giants and find opportunity where others may not see it.
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CEO Still Determines Communications
Water Quality Products
September 2002
G.A. "Andy" Marken
Public relations and communications practitioners can't supplant the CEO's fundamental ethical standards. But they will have to assume added responsibility of building and managing the company's and management's credibility and reputation by ensuring clear communications internally as well as externally to customers, partners and shareholders.
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Keeping It On Track
Water Quality Products
July 2002
Walt Denny, Walt Denny, Inc.
What has become all too apparent in the wake of the Sept. 11 terrorist attacks is that a crisis management plan is integral to survival, regardless of company size or type. A plan should concisely outline corporate procedures for taking control of a wide range of potential crises.
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Advertising Boosts the Visibility, Appeal and Profit Potential of Companies, Products and Services
Water Quality Products
May 2002
Walt Denny, Walt Denny, Inc.
For better or worse, advertising is an integral part of global cultures. You can find it everywhere—in print and broadcast media, airport terminals and city buses, sporting events, clothing and every aisle of every retail store. It also is becoming ubiquitous on the Internet, with advertisers scrambling to secure real-estate for banner ads on popular websites. Regardless of where you find it, advertising is a provocative medium with the power to make a product, service or company highly visible and appealing to consumers and businesses in today’s competitive commercial landscape.
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The Need For Marketing
Water Quality Products
March 2002
Walt Denny
Starting and running a business without a marketing plan can be like trying to fly an airplane without radar—you might know what your destination is, but you haven’t a “road map” to get you there. Every company, whether it is established or still in the idea phase, needs a marketing plan that serves as an integral part of its overall business plan for company operations. A good marketing plan supports a company’s broader business goals by formulating a sound marketing strategy and an action plan (i.e., specific marketing activities such as web promotions, direct mail, etc.) that can carve a direct path to bolstered product sales, market share and long-term profitability and success.
Wasted Time, Money and Energy
Water Quality Products
February 2002
G.A. “Andy” Marken, Marken Communications, Inc.
It’s too bad that so many water management and
manufacturing firms waste so much money on public relations (PR) activities
that have little or no impact on the press or, more importantly, on their
prospective customers.
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Creating a Positive Image
Water Quality Products
January 2002
Walt Denny, Walt Denny, Inc.
Whether you?re marketing commodity products or highly specialized services, your success rides heavily on your ability to project the right company image?to create and sustain a positive "buzz" among consumers and business and trade press about who you are and what you have to offer. A strong PR program can provide the visibility and credibility needed to put you on the radar screens of the right people, while instilling a sense of confidence and goodwill in their minds about your company, products and services.
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Thinking Outside the Box
Water Quality Products
December 2001
Carl Davidson
This article is a salute to those who think outside the box and an invitation to us all to try the unusual and unique to see if it helps us differentiate our company in the marketplace.
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Can Technology Help You Sell More?
Water Quality Products
October 2001
Carl Davidson
Many of us went into sales because we were good with people and bad with paper work. As a result, many of us have shied away from changing technology during the last few decades.
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Facts Get in the Way of Winning Customers, Marketshare
Water Quality Products
September 2001
G.A. "Andy" Marken, Marken Communications, Inc.
Despite leading market research firms that show solid marketing has a cumulative effect, management often views the marketing budget as an expense rather than an investment. It?s time for managers to nail down marketing plans.
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Packing and Positioning
Water Quality Products
June 2001
Carl Davidson
There are two pillars to success in our industry that some salespeople overlook. They make a big difference to sales and profits and deserve some study. They are what separates the big earners from the not-so-big earners.
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Duty Calls For Local Awareness
Water Quality Products
May 2001
Wendi Hope King
Editorial: May 6—12 is National Drinking Water Week (NDWW). It is our duty and opportunity as water professionals to make this week work for us by incorporating local companies, expertise and even the Water Quality Association (WQA) into NDWW.
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Top 12 Things We All Do That Kill the Close
Water Quality Products
April 2001
Carl Davidson
Sometimes we are so close to the sale we can taste it until we do something that kills it in its tracks. To prevent us all from doing this, here are the top 12 things we all do sometimes to kill the sale.
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I've Never Met a Rich Sharecropper
Water Quality Products
March 2001
Carl Davidson
Sharecroppers are poor tenant farmers. They farm the land for the owner in exchange for a share of or percentage of the crops they produce for the owner. They do what they are told and have no land to farm themselves.
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We Ought to Be Committed
Water Quality Products
February 2001
Carl Davidson
We ought to be committed. No, that isn’t a comment on our mental stability but rather a comment addressing the fact that we ought to be totally committed to success if we intend to achieve it.
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Who Wants to Be a Millionaire?
Water Quality Products
January 2001
Carl Davidson
As the beginning of a new year rolls around, I think "Who wants to be a millionaire?" is an appropriate question to ask.
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But How Much Is It?
Water Quality Products
January 2001
Carl Davidson
Could we get more of those people to allow us into their home for a demonstration? Here are a few tips from veterans of the phone wars.
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1st Choice
Water Quality Products
December 2000
G.A. Marken
Press releases are an important means of communication with a firm's many publics doesn't get the care and attention it deserves. In addition, poor, incomplete news releases and publicity practices insult a good editor's intelligence as well as do the firm more harm than good.
Oh Yeah? Well, I Quit!
Water Quality Products
December 2000
Carl Davidson
I was giving a seminar last week when one of the managers attending said, "You can’t tell people to work hard in this job market or they just quit." The other managers agreed.
Who Are You Most Like?
Water Quality Products
November 2000
Carl Davidson
We have observed that great salespeople spend a lot of time examining their attitudes and habits and selling themselves everyday on the ones that lead to success. Success requires recharging and selling yourself everyday. Look at the chart and see which column best describes you.
Promoting Company Image
Water Quality Products
October 2000
Chantal Liu
With an ever increasingly competitive market, many water treatment industry suppliers and dealers are investing more into promoting their names and seeking the trust of the community and customers. What are some of the ways companies are doing this today?
Using Optimism to Make the Sale
Water Quality Products
February 2000
Carl Davidson
Can optimism help you make an extra $10,000 to $20,000 a year? It can if professional optimism is practiced in all sales situations.
What Customer Service Means for You
Water Quality Products
January 2000
Carl Davidson
Many of us talk about how we make customers our number-one priority. But surprisingly, this area is sometimes cast aside, lacking the necessary effort or without solid direction.
Marketing in the New Millennium
Water Quality Products
January 2000
Ned Jones
How will we market our products in the future? Will it be via the Internet with the click of a mouse? Will magazines, televisions, radios and other media continue to dominate our marketing means?
An Interesting Twist on Sales Compensation
Water Quality Products
October 1999
Carl Davidson
A few weeks ago, a client was interested in changing his company’s remuneration plan. We came up with a pay plan that could give a company important advantages.
Rentals vs. Sales: Who Decides?
Water Quality Products
September 1999
Carl Davidson
If you want to get all the sales you can get, there is only one person who can decide if it should be a sales or a rental, and that person is the customer.
What Drives Your Company ?
Water Quality Products
August 1997
by Mike Henning
Oftentimes business transition occurs simultaneously with individual transitions, and relationships are often strained during these periods in one's life. Armed with this information, what may seem like a unique situation to you, actually may be common among privately-owned businesses.
How to Win the Value Revolution
Water Quality Products
February 1996
Robert Tucker
A seismic shakeup--a revolution--is altering the relationship between buyers and sellers. Many firms assume they must lower prices or perish. But do they?
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